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Policies

Return Policy

We want you to be satisfied with your purchase. If you're not happy with your order, here's how returns work:

  • Return Window: 14 days from the delivery date

  • Eligibility: Items must be unused, in original condition, and with tags still attached

  • Return Shipping: Customers are responsible for return shipping costs

  • Refunds: Processed within 5 business days of receiving your return

  • Non-Returnable Items: Final sale items cannot be returned

To initiate a return, please contact us at instant@telus.net

Shipping Policy

We currently ship within Canada only.

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1. Processing Time

  • Orders are processed within 1–3 business days (excluding holidays)

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2. Shipping Method

  • Standard shipping via Canada Post or equivalent

  • Estimated delivery: 2–5 business days after order is processed

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3. Shipping Rates

  • Calculated at checkout based on destination and weight

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4. Tracking

  • Tracking information will be emailed once the order is shipped

Privacy Policy

At Instant Embroidery ("we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect any information you provide when using our website, instantembroidery.ca.

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1. Information We Collect

We collect only the information necessary to process your order:

  • Name

  • Shipping and billing address

  • Payment information (processed securely via our payment providers)

  • Phone number (optional)

We do not collect or use customer information for marketing purposes.

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2. Use of Information

Your information is used solely for:

  • Fulfilling and shipping your orders

  • Providing customer support

  • Processing payments securely

We do not share your information with third parties for advertising or promotional use.

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3. Cookies

We may use cookies to enhance website functionality and performance (e.g., remembering your cart), but we do not use cookies to track personal user behaviour or for advertising purposes.

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4. Security

We take reasonable precautions to protect your data. All payment transactions are encrypted via secure payment gateways.

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5. Contact

If you have questions, contact us at: instant@telus.net

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